Privacy Policy

1. Who we are

Apollar s.r.o., with its registered office at Korunní 2569/108, 101 00 Prague 10, Czech Republic (“Apollar”, “we”, “us”), develops and operates the RentMe mobile application and this website. Apollar is the controller of personal data described in this policy unless stated otherwise.

Privacy questions and data rights requests may be sent to support@apollar.net.

2. Scope

This policy explains how we process personal data when you visit apollar.net, contact us, request support, or use RentMe. It should be read together with any contextual notice shown inside RentMe.

3. Data we may process

Website and support

• Name, email address, inquiry category and message content.
• Account references that you voluntarily provide for support.
• Technical and security logs, such as IP address, device/browser information and request timestamps.

RentMe

• Account identifiers, authentication information and contact details.
• Profile details, service information, photos, qualifications and preferences you choose to provide.
• Approximate or precise location when required for a feature and permitted by you.
• Messages, booking requests, session status, reports, blocks, ratings and support history.
• Transaction, subscription and payout metadata when a relevant feature is available. Apollar does not store full payment card numbers.
• Device identifiers, push notification tokens, diagnostics, security events and aggregated product usage.

4. Why we use data

• Provide, secure and maintain the website and RentMe.
• Authenticate users and protect accounts from misuse.
• Display profiles, enable service discovery, messaging, bookings and related account features.
• Respond to support and privacy requests.
• Enforce rules, investigate reports, prevent fraud and protect users.
• Measure reliability, diagnose failures and improve the product.
• Meet legal, tax, accounting and regulatory obligations.

5. Legal bases

Depending on the context, processing is based on performance of a contract or steps requested before a contract, our legitimate interests in operating and securing the service, compliance with legal obligations, or your consent. Where processing relies on consent, you may withdraw it at any time without affecting prior lawful processing.

6. Sharing and service providers

We share data only where necessary with vendors that help us operate the service, such as cloud hosting, authentication, storage, notifications, diagnostics, website hosting and payment services. Current infrastructure may include Apple, Google Firebase/Google Cloud and Netlify. Providers process information under contractual and security obligations. We may also disclose information where required by law or necessary to protect rights, safety and the integrity of the service.

7. International transfers

Some providers operate outside the European Economic Area. Where required, transfers are protected through adequacy decisions, Standard Contractual Clauses or another lawful transfer mechanism.

8. Retention

We keep data only for as long as needed for the purposes described. Account information is generally retained while the account is active. Support communications may be retained for up to 24 months. Security, transaction, dispute and legal records may be kept longer where necessary to meet legal obligations, establish legal claims or protect users. Deleted content may remain in restricted backups for a limited period before secure deletion.

9. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection to processing. You may also withdraw consent and complain to the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů) or your local supervisory authority.

10. Security

We use technical and organizational safeguards appropriate to the nature of the service, including access controls, authenticated requests, restricted storage, monitoring and secure development practices. No system can guarantee absolute security; users should protect their devices and never share verification codes.

11. Children

RentMe is not intended for children. Users must meet the minimum age stated in the applicable App Store listing and any higher age required by local law. We do not knowingly collect personal data from children below the applicable minimum age.

12. Changes

We may update this policy as the service or legal requirements change. The effective date above identifies the current version. Material changes will be communicated where required.