How can we help?

Use the form below or email support@apollar.net. We normally respond within two business days. Safety-related reports are prioritized.

Before you write

A few details help us respond faster.

AccountInclude the email or phone associated with RentMe when relevant.

ContextMention the affected profile, conversation or booking without sharing passwords or verification codes.

SafetyIf anyone is in immediate danger, contact local emergency services first.

Troubleshooting

Quick answers to common issues.

I cannot sign in

Confirm that your connection is stable, use the same Apple account or phone number used to register, and install the latest available version. Do not repeatedly request verification codes; wait for the displayed cooldown before trying again.

My profile or photo is not updating

Keep RentMe open until the upload finishes, use a supported image from your photo library, and verify that the app has permission to access the selected photo.

I need to report a safety concern

Use the Report or Block controls in the relevant profile, conversation or booking whenever available. For urgent danger, contact local emergency services first, then send us the relevant account and booking details.

I want to delete my account

Open Settings, choose My Account, then use Delete Account and follow the confirmation steps. If you cannot access the app, submit the support form under Privacy or account deletion.