RentMe support
How can we help?
Use the form below or email support@apollar.net. We normally respond within two business days. Safety-related reports are prioritized.
Before you write
A few details help us respond faster.
Troubleshooting
Quick answers to common issues.
Where do I save a card or prepare Apple Pay?
In the build 39 TestFlight update, open Settings > Payments > Payment methods. Saving a card through Stripe does not charge a booking. Apple Pay uses eligible cards in Apple Wallet on compatible devices; RentMe does not store your Apple Pay card. The public App Store version may not yet include this update.
Stripe identity or payout setup is not completing
Open Looper Wallet, confirm your actual country of residence and provide a contact email if requested. Complete Stripe’s secure steps, return to RentMe and refresh your status. Stripe may need time or additional information to approve your account. If an error persists, send support the exact error, your country and app version. Never send card numbers, bank credentials or identity documents through this form.
Are TestFlight booking payments real?
RentMe’s Stripe Live booking payments can charge real money, including from TestFlight. Only confirm a payment you intend to make. Apple In-App Purchases for Premium, credits and digital tools are separate; TestFlight uses Apple’s test-purchase environment for those digital purchases.
How do account-setup missions work?
Build 39 adds clickable setup missions in Settings > Missions / Account setup. Tap a stage to open the relevant step and return after completing it. Setup Levels 1–5 are separate from activity XP. Optional Premium and digital tools are not required to complete essential setup.
I cannot sign in
Confirm that your connection is stable, use the same Apple account or phone number used to register, and install the latest available version. Do not repeatedly request verification codes; wait for the displayed cooldown before trying again.
My profile or photo is not updating
Keep RentMe open until the upload finishes, use a supported image from your photo library, and verify that the app has permission to access the selected photo.
I need to report a safety concern
Use the Report or Block controls in the relevant profile, conversation or booking whenever available. For urgent danger, contact local emergency services first, then send us the relevant account and booking details.
I want to delete my account
Open Settings, choose My Account, then use Delete Account and follow the confirmation steps. If you cannot access the app, submit the support form under Privacy or account deletion.
Where can I read the privacy policy or request my data?
Read our Privacy Policy for information about personal data and your rights. For an access, correction or deletion request, use the support form and choose Privacy or account deletion, or email support@apollar.net. Never send passwords, verification codes, full card numbers or identity documents.